Terms of Use

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Inkjet Cartridges

Terms and Conditions

Making a purchase. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
Should you wish to amend your order prior to purchase use the remove or quantity boxes in the shopping cart and click recalculate

Should you decide not to proceed to pay at this time, click “continue shopping” and you will be returned to the shop.

We accept credit card payments or PayPals via our payment gateway partner Mals

You may send your credit card information via phone, fax, snail mail or over the Internet.

Postage Goods will generally be dispatched within three working days or sooner, subject to the post. However we reserve the right to allow 14 days for delivery.

Any orders over £50 will be dispatched by recorded delivery, which will require a signature upon receipt.

N.B. Undeliverable recorded delivery items will only be held by the Royal Mail sorting office for 7 days before being returned to The Inkjet Oasis.

Delivery Schedule Goods will generally be dispatched within three working days or sooner, subject to the post.

Any orders over £50 will be dispatched by recorded delivery, which will require a signature upon receipt.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction.

Reaching Us If you need to reach us, please email us on sales@inkjetoasis.com , alternatively, you can call on 01227 367520 or write to us.

For technical help and advice, please email:info@inkjetoasis.co.uk

Returns Policy Returns/Cancellations/Replacements
1 No contract shall be canceled once accepted by the Seller nor shall any Goods which are delivered in accordance with the contract be returned without prior written approval of the Seller and on terms to be determined at the absolute discretion of the Seller.
2 Unless the Seller at its discretion decides otherwise, if the Seller agrees to accept the return of any such Goods then:
2.1 A Goods return number must be obtained from the Seller and be clearly shown on the returned parcels and must be returned in the original manufacturer’s packaging (which shall not be defaced) complete with accessories, manuals and documentation. Except in the case of faulty Goods, returned items not complying with these requirements will be rejected.
2.2 the Buyer will be liable for the cost of remedying any damage to the Goods returned where such damage has, in the opinion of the Seller, been caused by the Goods being inadequately packaged by the Buyer or through the Buyer’s fault.
2.3 Where the Seller accepts the return of Goods, the Seller reserves the right to make a handling and restocking charge of 25% on Goods which are returned if they were ordered in error or are no longer required by the Buyer.
3 Any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with the specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller within 5 days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused and the Buyer does not notify the Seller accordingly, the Buyer shall not be entitled to reject the Goods and the Seller shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the terms of the contract.
4 Where any valid claim in respect of any of the Goods which is based on any defect in the quality or conditions of the Goods or their failure to meet specification is notified to the Seller in accordance with these conditions, the Seller shall be entitled to replace the Goods (or any part thereof) free of charge or at the Seller’s sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price), but the Seller shall have no further liability to the Buyer.
5 The Seller shall not give any credit for returned Goods where the Seller deems the Goods not to be faulty unless otherwise agreed in writing by the Seller.
6 Any Goods in respect of which any claim of defect or damage is made by the Buyer shall be preserved by the Buyer intact together with the original packaging at the Buyer’s risk and shall at the request of the Seller be:
6.1 retained by the Buyer for a reasonable period to enable the Seller or its agent to inspect the Goods; or
6.2 collected from the Buyer by the Seller if the Goods are defective.
7 Goods not featured in the Seller’s catalogue are not be subject to the normal returns policy and instructions for return should be confirmed with the Seller before returning the Goods.
8. Remanufactured Cartridges that are deemed to be defective or not adhering to specification should be returned by the Buyer to the Seller for inspection.
The seller will inspect the goods for ink levels consumed to ascertain whether a refund is viable and may negotiate a partial credit if circumstances require so.
The seller will adhere to the usual returns policy for any other specifics as set out above.